Job Title:
Assistant Store Manager
Position Summary:
This position plays an integral role in the store management team. It has the responsibility of management and supervision of all Associates in these areas. Executive responsibilities include providing leadership for the store in the following areas: Associate development, supervision of merchandise sales areas to ensure execution according to Kohl's Best Practices, communications, analysis of business operations, expense management, and general management of the store as part of the store management team.
Primary Responsibilities:
Leads and directs the Area Supervisor, Supervisor and Associate teams in the following areas:
Customer Satisfaction
- Provides the interpretation, administration and direction for Kohl's Service Standards (KSS), including the Customer Service Survey, "Yes We Can" Program, and other Customer Service programs.
- Accountable for results of Customer Service programs through the Customer Service Scorecard.
- Leads/directs Area Supervisors in the standard for Customer issue resolution.
- Resolves escalated Customer complaints. Determines source of issues and takes initiative to identify and resolve them. Recommends solutions to avoid future occurrences.
- Manages sales floor Associates to meet and/or exceed Customer Service occurrences.
- Supports and participates in the execution of the "E3" program.
Merchandise Presentation
- Interprets, directs and leads capacity and merchandise directives.
- Ensures Company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor.
- Lead Associate team to ensure total store cleanliness and recovery standards are met.
Payroll/Expense Management
- Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend.
- Manages the hiring and interviewing process to maintain the proper staffing levels to match the workload.
- Reviews scheduled vs. workload reports, directs area supervisor to edit schedules to workload.
Sales Management
- Competitively shops competition and communicates results to Store Manager or Buyers.
- Reviews business summary for sales opportunities.
- Oversees and audits the ad set process to ensure Company accuracy goals are achieved.
- Assists in reviewing replenishment schedules and execution to ensure Company in-stock goals are maintained.
- Supervises the credit solicitation effort of the Associates to achieve store goals.
- Partners with corporate allocation division to address inventory issues from SIR report.
Human Resource Management
- Oversees and partners with the management team in retaining quality Associates.
- Completes and administers annual Associate reviews.
- Hires Associates to store business needs.
- Communicates and manages hourly staff so that all ethical standards and all company policies are followed.
- Co-leads all store meetings and ensures action plans are achieved as needed.
- Manages all Associate files to company policy/legal requirements.
- Drives positive reinforcement and motivation to all Associates.
- Coaches and counsels Associates when necessary based on Company productivity goals.
- Completes and administers Associate counseling documentation as necessary. Completes any needed Associate counseling in accordance to company policies/HR guidelines.
- Assists in leading the training effort and ensures all needed training is delivered.
- Develops and coaches Area Supervisors to promotable levels or to assume larger areas of responsibility.
Inventory Shortage/Unit System Accuracy
- Supervises hourly staff to complete all price changes, callbacks, ISC memos.
- Partners with Loss Prevention on all inventory programs.
- Leads the inventory prep planning and ensures the execution is achieved.
- Leads and directs company USA program including re-wraps, even exchanges, ISAC Meeting, mis-mates, damages, defectives and store inventory shortage plans.
Operations
- Multiple years managing a significant retail sales volume in a high-growth retailing environment
- A demonstration of professional accomplishments through results-driven behavior and team development abilities
- Efficient planning and organizational skills
- Ability to recognize and understand available resources and utilize them to meet and exceed the store's sales plan and expense controls
- Ability to lead and develop a large team of Associates
- Demonstrated ability to communicate with a variety of audiences
- A history of anticipating challenges and developing solutions to problems at hand
- Regular attendance is required.
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