Store Applicant FAQs


I recently completed an application. When can I expect to hear back from Kohl’s?

If the location to which you applied is interested in moving you forward to an interview, you will receive an email to the address you used for your account. Please watch your inbox – and don’t forget to check spam or junk mail folders.


The interview link I received via email gives me an error message. What do I do now?

Please send a message to our team at so we can help you out.

I recently interviewed with a store but haven’t heard anything back yet. How do I follow up?

We try to let you know the outcome of your in-person interview within 48 hours. That message is sent via email to the address you used for your account. Be sure to check your spam/junk mail folder first, and if you have been waiting longer than 48 hours to hear from us, please send us a message at

None of the interview times work with my schedule. What should I do?

We’ve tried to offer as many day and time options as possible to work with different candidates schedules. If the times provided still don’t work for you, please let us know and we’ll try to schedule you further in the future. You can reach us at

I can’t make the interview date and time I scheduled online. What should I do?

If your interview is more than one day away, you can use the link within your original invitation email or confirmation email to reschedule your interview. Example: If your interview is Wednesday, you can reschedule all day on Monday, but not on Tuesday. If your interview is less than one day away, please send a message to our team at


How do I send my completed offer forms to you?

Your offer forms are included as links within an offer email. To complete them, just click the link, fill out the requested information and then click “Save.” That’s it! Your form will be electronically submitted to our staffing team. There’s no need to print the forms, bring them to the store or email them as attachments.

I clicked “Save” after completing my offer forms. How do I know if you received them?

You’ll receive a confirmation email within 48 hours to let you know that everything was submitted and to explain next steps.

I received an error message when I tried to save my offer forms. What’s wrong?

It might be the device you’re using. Try switching to a desktop or laptop device (rather than a phone or tablet) and/or switch browsers. The electronic offer forms are most compatible with Internet Explorer (and versions newer than 8). If you continue to have issues, please send a message to our team at

I am choosing to decline my offer. Should I contact the store directly?

If you have not yet submitted your Offer Acceptance form, choose “No” when answering the question about accepting employment and save the form. Our team will receive that response and inform the appropriate store team members. If you have already filled out the Offer Acceptance form and answered “Yes” and now need to update your status, please  send a message to our team at

I never received my offer forms. How can I have them sent to me again?

Your offer forms will be sent to the email address you provided for your account. Make sure to check your spam/junk mail folders first. If you still do not see your offer, please send us a message at

How do I take my drug test?

A drug test is not required to begin in every role with Kohl’s. Please see policy number 126E that was sent to you as a .pdf attached to your offer email. If a drug test is required for your position, information about next steps will be sent to you via email after all your offer forms are completed.

I received an Employment Verification Form with my offer. How should I fill out the form if this is my first job or I don’t have an email for my former supervisor?

The Employment Verification form is for Kohl’s to obtain reference information from any current or former employers you may have. If the requested information is not available for any reason, you may enter your own email address and information in the related fields and click “Save.” Then you can simply delete the form that is sent to your email account.


I accepted my job offer. When will I be scheduled for my first day?

Once your offer forms are completed and saved, and any required pre-employment checks have cleared, you’ll receive an email asking you to schedule your orientation session. Much like the interview scheduling email you may have received earlier in the hiring process, you’ll be able to choose a date and time that works for you. Your orientation session is considered your first day of work with Kohl’s! Woo hoo!

I can’t attend the orientation date and time I scheduled online. What should I do?

We ask that new hires make every effort to keep the date and time they chose during the online scheduling process. If you have an emergency situation that prevents you from attending, and you have not yet received the confirmation email with your first day information and computer password, you may be able to use your original scheduling link (from your orientation invitation email) to reschedule yourself online. If you have already received your confirmation email, please send us a message at

What should I bring to orientation? How should I dress?

You’ll receive a confirmation email approximately 24-48 hours in advance of your orientation session with lots of details about your first day, including the answers to these questions. You’ll need to bring emergency contact information, bank information to set up direct deposit of your pay, and documentation for the I-9 verification process. In general, we ask that you wear business casual attire. The email will also contain a unique password so that you can access the store’s computer system. Please watch for this very important communication in your inbox, and be sure to check your spam/junk mail folder as well. If your orientation is less than 24 hours away, and you haven’t yet received that email, please send us a message at