Credit & Customer Service


We deliver service excellence by taking care of people

Our dynamic group of 2,500 service-oriented professionals take care of customers and drive business each day. For this team, we offer competitive salaries, great perks & benefits and the ability to grow their career throughout our $19B company. Whether its volunteering in the community through our Associates in Action program, having lunch in the cafeteria, getting a check-up at the on-site wellness center or celebrating in a team huddle, our Credit & Customer Service Associates are some of the most engaged in the industry. We’re an award winning team thanks to the dedication and incredible work of our Associates.

Our team is split into three main areas:

Customer Service

This team connects with our customers via phone, email and chat to help them with orders, Kohl’s Charge or Yes2You Rewards. Our Customer Service reps are friendly and personable while assisting customers. Its about more than call scripts at Kohl’s – its about the great experience and personalized connections our customers expect.

Risk Management

We love our customers. When they’re unable to meet their obligations to pay their Kohl’s Charge bill on time, we want to provide them with options and affordable programs to help get the account back on track. Our reps also work with customers who suspect potentially fraudulent activity on their cards. Finally, this division ensures we are compliant with regulations and analyzes risk on our Kohl’s Charge account.

Shared Services

This team is our behind-the-scenese heroes! Without them, our customer service team would not be able to operate on a daily basis. They handle functions like finance, workforce planning, quality assurance and credit technology. As they say, it takes a village.

Learn more about each of our three locations by clicking the links below.