Store Operations & Experience

Responsibility. Teamwork. Service.

The Store Operations & Experience (SOE) team works in close partnership with other corporate divisions and field leadership to develop tools and processes that support store operations. This team oversees store communications, project implementation, best practices and store staffing and payroll with a focus on providing our customer with a convenient and enjoyable shopping experience.

Here are the responsibilities of the SOE team:

  • Ensure great customer service
  • Manage store scheduling and budgeting
  • Plan and analyze annual store workload capacity
  • Develop and implement improved store systems and processes
  • Administer Kohl’s new store and remodel process
  • Facilitate communication between corporate headquarters and stores
Position Title Position Focus Location Date Updated
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