Part-Time Customer Transaction Investigator

Position Objective:

Primary customer contact on issues related to Corporate Refunds. Responsible for maintaining database files for refund, apprehensions and confidential data.

Primary Responsibilities

Support corporate refund process

• Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund system.
• Prepares and sends out letters to customers involving KMRC resolutions to Corporate Refunds.
• Verifies Corporate Refund checks exceeding the positive pay threshold.
• Researches all daily-generated Corporate Refunds using all systems available.
• Provides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds.
• Make decisions that affect customer service regarding payment/rejection of Corporate Refunds.

Support daily operations

• Assists in maintaining the On-Line Case Management System.
• Maintains strict confidentiality of all files, conversations, and any department-related information.
• Assists store Loss Prevention with ongoing investigations.
• Collects Civil Demand/Restitution payments from apprehensions within the Case Management system.

Required Qualifications:

•  High School diploma or equivalent

Preferred Qualifications:

• Minimum of two years related business/office experience preferred.
• Bi-Lingual
• Assertive and persuasive.
• Working knowledge of Microsoft Officesoftware applications.