Job Title:
Collections Representative( Full Time Flex) - Start on 12/7/09!
Position Hours
Monday – Friday 1:30pm – 10:00pm
Sunday 7:00am – 3:30pm
Days off - Saturday and 1 Weekday
* Hours are subject to change based on business need
Position Summary:
Contacts customer accounts in a past due collection, with the objective of establishing mutually satisfactory payment arrangements thereby bringing their account to a current open to buy condition. Communications are to be conducted in a professional, courteous manner with actions taken on account adhering to collection policies and procedures.
Primary Responsibilities:
· Under direct supervision, handles incoming and outgoing telephone calls to customers to establish acceptable payment arrangements on past due accounts.
· May provide customer service to both Internal and External Kohl’s Customers.
· Maintain customer-focused approach in dealing with customer’s present financial difficulties. Also communicates with store personnel and other parties as necessary.
· Regularly handles the pace of the volumes with ease and little evidence of stress.
· Monitor promise to pay arrangements utilizing appropriate follow-up in conjunction with online system and department guidelines.
· Maintain accurate account records by making demographic changes, noting promises to pay, and statusing accounts.
· Conducts some skip tracing on delinquent accounts.
· Responsible for assisting with protection of company accounts receivable.
· Meet or exceed assigned productivity measurements.
· Performs other related duties as designated by manager.
Preferred Qualifications:
· Effective verbal, written communication and listening skills
· Ability to perform basic math functions accurately.
· Flexibility in dealing with a variety of situations.
· Good negotiating skills, assertive and persuasive.
· Attention to detail.
· Computer navigation skills and ability.
· High school education or its equivalent.
Additional Information and Disclaimers:
· Regular attendance is required.
· Ability to work as part of a team and interact effectively with others.
· Must be able to work a flexible schedule. Hours based on business needs.
· Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
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