Job Title:
Bilingual Fraud Investigator
Position Summary:
Conduct investigations on suspended and/or known fraudulent accounts. Collaborate with all applicable levels of Loss Prevention and Law Enforcement. Detect or lead to the apprehension and conviction of possible suspects. Work with management on formulating procedures to reduce and prevent fraudulent activity.
Primary Responsibilities:
· Under direct supervision, conduct timely investigations on suspected and/or known fraudulent accounts.
· Make or receive calls from customers, store associates, and various law enforcement agencies.
· Collaborate with various levels of loss prevention and law enforcement.
· Document accurate fraudulent case activity and provide timely updates to management.
· Maintain account records and document all accounts in a clear, detailed, professional manner.
· Correspond with various circuit courts pertaining to restitution.
· Seek ways to improve and increase restitution.
· Professionally correspond with internal and external contacts through various management levels.
· Create and maintain all reporting excel spreadsheets.
· Cancel any unused gift cards on fraudulent accounts/ECOMM orders.
· Serve as a resource to associates and have the ability to take on additional responsibilities.
· Meet with law enforcement and circuit court representatives when necessary.
· Perform other related duties as designated by management.
Preferred Qualifications:
· Fluent written and oral communication skills in both English and Spanish.
· High school education or it equivalent.
· Excellent time management skills and the ability to pay strict attention to detail are required.
· Preferred experience in fraud investigations.
· Intermediate to Advance skills in Microsoft Office Suite is required.
· Evening and weekend hours are required, flexibility with schedule during peak times.
· Ability to work as part of a team and interact effectively with others.
Additional Information and Disclaimers:
· Regular attendance is required.
· Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
*Work Hours:
· 2 or 3 days 1:30pm - 10:00pm
· 2 or 3 days with a flexible start time between 8:00am and 10:00am
· Every other weekend
*Hours are subject to change based on business need.
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